Technical Support

There are a couple of different reasons why your device might not be working properly. Please follow these instructions first:

Alexa setup:

Intall the Smart Q alexa app from on your smart phone or tablet and follow the instructions as shown on your device.

Please make sure that you have a working and stable internet connection.  

Bluetooth Trouble shooting:

My mobile phone can't find any new Bluetooth devices?

a) Make sure the Bluetooth speaker has entered pairing mode;

b) Ensure the speaker is within the effective working range;

 Bluetooth devices can't pair up

a) Make sure your mobile phone allows new connection, did not reach the maximum allowed connection number, please ref to your mobile's user manual;

b) Make sure you click the right Bluetooth pairing name.

My mini speaker does not play music/answer call when it connected to a Bluetooth mobile phone?

a) Make sure your Bluetooth mobile phone supports A2DPand HSF (handsfree) profile;

b) Ensure your Bluetooth cell phone is within effective working range.

When paired with my computer, windows ask for a new driver? Can you supply?

a) We can't supply. The Bluetooth A2DP/HSF drivers may require playing stereo sound via Bluetooth Connection. But the driver is actually needed for the Bluetooth module on your PC, instead of the speaker. Different Bluetooth module may require different drivers. Please contact your PC or Bluetooth module’s manufacturer for a driver update.

Why can’t I remotely control the pause, play, the previous song and skip track functions with the speaker when playing music?

a) When you are using 3.5mm AUX audio in connection, you can’t pause, change volume or skip tracks with the buttons on the speaker;

WORKING TEMPERATURE STORAGE CONDITION Temperature:  0º C ~ 40º C Humidity: 0% ~ 85% RH Temperature: -30º C ~ 60º C Humidity: 0% ~ 90% RH

b) This feature needs the Bluetooth devices paired with the speaker to support AVRCP (Audio/Video Remote Control Profile). Please make sure your cell phone or other Bluetooth device supports AVRCP.

If the Trouble SHOOTINGS don't answer your question you might check out 

our Aiper Support YouTube videos or contact us at Email: