Refund and Warranty
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Aiper's warehouse for inspection, the refund process will begin.
* Returns must include all accessories
* Items must include original packaging
* For non-quality related warranty claims, the buyer is responsible for shipping costs
* For non-quality related warranty claims, Aiper refunds the cost of the product itself
* Returns may be rejected if items do not meet the above requirements
Warranty Claims for Quality-Related Issues
Aiper's limited warranty is restricted to the country of purchase.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
| Item | Warranty Period (Months) |
| Seagull 600 | 12 |
| Seagull 1000 | 12 |
| Seagull 1500 | 24 |
| Orca 1200 pro | 24 |
| Orca 1300 | 24 |
| Comsuming Materials (e.g. filter tray) | 90 Days |
| Drive Kit or Control Box | Free All within Warranty Period |
Process:
* The buyer must provide sufficient proof of purchase
* Aiper must document what happens when the buyer troubleshoot the product
* The defective item must be returned for quality inspection
* Warranties on those replacements are voided if the wrong item is returned to Aiper or if the defective item is not returned.
Valid proof of purchase:
* Order number from online purchases made through Aiper or Aiper's authorized resellers
* Sales invoice
* Dated sales receipt from an authorized Aiper reseller that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Shipping costs must be covered by buyer in the following situations:
* Returning products for any reason other than a proven defect
* Warranty claims on items taken outside the original country of purchase
* Buyer’s accidental returns
* Returning personal items
* Returning items claimed to have defects but found by Aiper quality control to be in working condition
* Returning defective items in international shipping
* Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
* Products without sufficient proof of purchase
* Lost or stolen products
* Items that have expired their warranty period
* Non-quality-related issues
* Repairs through 3rd parties
* Damage from outside sources
* Damage from misuse of products (including, but not limited to: falls, extreme temperatures, operating devices improperly)
* Purchases from unauthorized resellers
(Aiper also provides out-of-warranty service, for any issues please contact with service@aiper.com )
Aiper is not liable for:
* Loss of data incurred from the use of Aiper products
* Returning personal items sent to Aiper